Terms & Conditions

Your booking is a contract between you and the operator of Sea Hills Resort:

• Operating entity: [registered company name], [company registration number]
• Registered address: [registered company address, Thailand]
• Hotel operating licence number: [hotel licence no.]
• TAT (Tourism Authority of Thailand) registration: [TAT licence no., if applicable]
• Tax ID: [Thai tax identification number]

Bookings made through an online travel agent are also subject to that agent’s own terms.

• The lead guest must be at least [18] years old and is responsible for the whole party.
• A booking is confirmed only when you receive a written confirmation with a reservation number.
• Rates shown are per room, per night, in [currency], and state whether taxes and service charge are included.
• We take care with rates and descriptions, but obvious errors can occur. If a clear pricing error is found we will contact you to re-confirm or cancel with a full refund.
• Occupancy limits are set per room type. Extra beds and cots are subject to availability and room size.

• Depending on the rate you choose, we take a deposit, full prepayment, or payment at the hotel. Which applies is shown before you confirm.
• The amount due now and the amount due on arrival are always displayed before payment.
• Pay-at-the-hotel rates may be restricted during high season and around public holidays.
• We accept [Visa, Mastercard, PayPal, PromptPay/Thai QR, cash in Thai Baht].
• We may pre-authorise a card on arrival for incidentals; any unused amount is released.
• Bank charges and currency conversion costs are yours.

Cancellation windows, non-refundable rates and how refunds are paid are set out in our Cancellation & Refund Policy, which forms part of these terms.

• Check-in from [X:00]; check-out by [X:00]. Early check-in and late check-out are on request and may carry a charge.
• Thai law requires us to record the passport or ID details of every guest on arrival.
• The room is reserved for the named guests only; visitors must be registered at reception.

• Quiet hours apply from [X:00] to [X:00] — this is a quiet, residential hillside property.
• Smoking is not permitted indoors. A cleaning charge of [amount] applies if this is ignored.
• Dogs are welcome only in the ground-floor Pet-Friendly Room, with advance notice and subject to size and number limits.
• You are responsible for damage or loss caused by you or your party, and we may charge the reasonable cost of repair or replacement.
• We may ask guests to leave, without refund, for behaviour that endangers or seriously disturbs others.

Sea Hills Resort is built into a hillside. Moving between reception, the rooms and the pool involves stairs and steep gradients. The pool is unsupervised and children must be accompanied by an adult. Please see our Accessibility Statement before booking if anyone in your party has mobility concerns.

• We are responsible for loss or damage caused by our own failure to take reasonable care, to the extent Thai law provides.
• We are not responsible for valuables left unattended; a safe is provided in each room [confirm].
• We are not liable for failures caused by events beyond our reasonable control, such as extreme weather, power or water outages, strikes, or government action. In such cases we will offer alternative dates or a refund of amounts paid for nights not taken.
• Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence.
• We strongly recommend travel insurance covering cancellation, medical costs and personal belongings.

We handle your personal data as described in our Privacy Policy.

• Please raise any problem with us during your stay so we can put it right. Afterwards, write to [email address] and we will reply within [X] days.
• These terms are governed by the laws of Thailand, and the courts of Thailand have jurisdiction [lawyer to confirm venue].